EVnSteven FAQ

Isiteshi sokushaja se-EV esingalawulwa sisho nje indawo yokushaja engalandeleli ukuthi mangaki amandla kagesi asetshenziswa yimoto ngayinye. Le miphumela yokungaboni kahle iyenza kube nzima ukwazi ukuthi mangaki amandla asetshenziswa abasebenzisi ngabanye, ikakhulukazi uma izimoto eziningi zabelana ngalesi siteshi.

Lezi ziteshi zivame ukubizwa ngokuthi “izishaja ezihlakaniphile” ngoba azixhunywanga kunoma iyiphi inethiwekhi noma uhlelo olungalandelela noma ukuphatha ukusetshenziswa. Ngaphandle kwalesi xhumo, akukhona indlela elula yokukala noma yokulawula ukusetshenziswa kwamandla.

I-EVnSteven ixazulula le nkinga ngokukuvumela ukuthi ulandelele isikhathi esichithwa yimoto ngayinye ishesha, noma eziteshini ezingalawulwa. Lokhu kwenza kube nokwenzeka ukubuyisa izindleko ngokususelwa esikhathini sokushaja, kuqinisekisa ukuthi abanikazi beziteshi bangakuphatha ukusetshenziswa nezindleko kahle, ngaphandle kokudinga ukufaka izinguquko ezibizayo kumishini.

I-EVnSteven ikala izindleko ngesisekelo sesikhathi, okwenza kube lula ukukhokhisa abasebenzisi ngesikhathi abachitha kusiteshi. Njengomnikazi wesiteshi, unokulawula okuphelele ngamanani, kukuvumela ukuthi usethe amanani ahlukene ngezikhathi eziphezulu nezizolile. Ungakhetha futhi ukunikeza ukushaja mahhala futhi uqhubeke ulandelele ukusetshenziswa.

Ngenkathi ukukala izindleko kucatshangwa ukuthi isiteshi sinikeza amandla aqhubekayo phakathi neseshini yokushaja, izinto zangempela ezifana nokusebenza kwesiteshi sokushaja zingathinta amandla angempela anikezwayo. Ukuze kubhekwane nalezi zinkinga, siphakamisa ukufaka imali eyengeziwe, ngokuvamile engu-25%, ukuqinisekisa ukuthi zonke izindleko zikhokhelwa futhi inzuzo encane yenziwa. Ungakwazi ukulungisa le mali eyengeziwe njengoba kudingeka ukuze ugcine isakhiwo sezintengo esifanele nesikhangayo.

Ngale ndlela, noma ngabe isiteshi sithola amandla kancane, ngeke ube nenzuzo, futhi izintengo zakho zihlala zifanele, zikhangayo, futhi ziqondile.

Ezimweni ezithile, iziteshi zokushaja ze-Level 2 (L2) zinganikeza amandla amaningi kunalokho i-EV engakwazi ukukwamukela. Isibonelo, uma isiteshi sinikeza amandla angu-19kW kodwa i-EV exhunywe ingakwazi ukwamukela kuphela u-7.2kW, i-EV izodonsa kuphela inani elingakwazi ukukwamukela, elingaphansi kwamandla esiteshi.

Okwamanje, i-EVnSteven ihlelwe ukuze isetshenziswe ezimeni zokushaja ezijwayelekile futhi ayibheki lezi zimo zamandla aphezulu lapho imoto ingakwazi ukusebenzisa ngokuphelele umphumela wesiteshi. Nokho, lokhu kubhekwa njengemphumela engavamile, futhi siqapha lokhu ngokucophelela. Uma le miphumela iba evamile, sihlela ukwengeza ukwesekwa kwayo kuzibuyekezo ezizayo.

Okwamanje, abanikazi beziteshi kufanele bazi ngemiphumela yamandla esiteshi sabo kanye nezimoto ezisebenzisa lezi ziteshi ukuze kuqinisekiswe izintengo ezifanele nokusebenza.

Cha, i-EVnSteven ayisekeli ukucisha ugesi ngokuqondile. Esikhundleni salokho, ivumela ukuthi unikeze indawo yokupaka enezinhlaka lapho abanikazi be-EV bangashaja izimoto zabo isikhathi esibekiwe.

Ubuqotho bokuthengisa ugesi buhlukile endaweni ngayinye futhi ngokuvamile bukhawulelwe kumasevisi anelayisense. Ezindaweni eziningi, izikhungo ezizimele azivunyelwe ukuthengisa ugesi ngokuqondile ngaphandle kokuhlangabezana nezidingo ezithile zokulawula nokuthola amalayisense adingekayo.

Ukuze ugweme lezi zinkinga, i-EVnSteven igxile ekukhokhiseni okususelwa esikhathini, ikhokhisa abasebenzisi ngesikhathi abachitha besebenzisa isiteshi sokushaja. Le ndlela iyavuma ezindaweni eziningi ngoba ibhekwa njengemali yokusebenza kunokuthengiswa kukagesi. Ngokusebenza ngalendlela, i-EVnSteven isiza ukuqinisekisa ukuhambisana nemithetho yasendaweni ngenkathi ikuvumela ukuthi ucover izindleko zakho zokusebenza.

Ukuze uthole izintengo zakho zansuku zonke, kuzodingeka ukuthi ubale kahle izindleko zakho zokusebenza. Qala ngokubuyekeza ibhili yakho yokusebenzisa ugesi ukuze uqonde izintengo zakho zagesi bese usebenzisa umphakathi wokubala izintengo onikezwa kuhlelo lokusebenza lwe-EVnSteven ukusiza ukusetha intengo efanele.

Cabanga ngazo zonke izindleko zakho, kuhlanganise nezindleko zagesi, ukugcinwa, umshwalense, nanoma yiziphi izimali ezihlobene nokusebenza kwesiteshi sakho. Ungakhohlwa ukufaka izindleko ezifana nezindleko zokupaka noma ezinye izindleko ezihlobene nezokusebenza. Uma usunalezi zibalo, engeza imali yokwenyusa ukuze ucover lezi zindleko futhi uqinisekise inzuzo.

Kubuhlungu ukufinyelela ibhalansi phakathi kokukhokha izindleko zakho nokuhlala unqoba nezinye iziteshi endaweni yakho. Ungase futhi uhlole izinguquko ezizayo zesiteshi sakho, njengezinguquko zokushaja ezilawulwayo, futhi wakhe umkhawulo owanele ukuze ugcine imali yokuthuthukiswa.

Ekugcineni, khumbula ukuthi izintengo zagesi zingashintsha phakathi nezikhathi eziphezulu nezizolile, ngakho ungakwazi ukulungisa izintengo zakho ukuze zikhombise lezi zinguquko, uthuthukise ukusebenza kwesiteshi sakho kanye nezindleko.

Yebo, i-EVnSteven ihlelwe ukusiza ukuphatha izintengo eziphakeme, ezivame ukusetshenziswa ngamakhasimende ukuze kukhuthazwe ukonga amandla. Izintengo eziphakeme zisebenza ngokukhokhisa amanani ahlukene kagesi ngokuya ngenani lamandla asetshenzisiwe. Ngokuvamile, ibhlogo lokuqala lokusetshenziswa kwamandla likhokhiswa ngentengo ephansi, kanti noma yikuphi ukusetshenziswa okudlula umkhawulo othile kukhokhiswa ngentengo ephakeme.

Uma ukusetshenziswa kwakho kukagesi kuvame ukudlula umkhawulo wentengo ephansi, kufanele ucabangele ukusetha izintengo zakho zansuku zonke ngokususelwa esigabeni esiphakeme ukuze uqinisekise ukuthi ucover izindleko zakho. Ngale ndlela, ungagwema noma yiziphi izindleko ezingalindelekile futhi uqinisekise inzuzo, noma uma ukusetshenziswa kwakho kukhuphuka.

Umphakathi wokubala izintengo we-EVnSteven ungakusiza ukuthola izintengo ezifanele zansuku zonke ngokubheka isakhiwo sezintengo eziphakeme somhlinzeki wakho wegesi. Lokhu kuqinisekisa ukuthi izintengo zakho zihlala zifanele, zicacile, futhi zihambisana nezindleko zakho zangempela.

Okwamanje, i-EVnSteven ayisekeli iRate DT, isakhiwo sezintengo eziphindwe kabili esisetshenziswa ngamakhasimende afana ne-Hydro Québec. I-Rate DT ikhokhisa izintengo ezihlukene zagesi ngokuya ngomhlinzeki wamandla asetshenziswa ngezimo zezulu ezithile, ikakhulukazi ngesikhathi sokushisa.

Ezindlini ezinezinhlaka eziphindwe kabili, umshini wokushisa ushintsha ngokuzenzakalelayo kusuka kukagesi uye kugesi (noma uwoyela) ngesikhathi sokushisa ukuze unciphise umthwalo kwinethiwekhi kagesi. Ngokuvamile, ugesi usetshenziswa njengomthombo wamandla oyinhloko, uthola izintengo eziphansi. Nokho, ngesikhathi sokushisa okukhulu lapho isidingo sokusebenzisa ugesi sikhuphuka, uhlelo lusebenza ngegesi, futhi izintengo zagesi zikhuphuka kakhulu.

Ukuze sifake ukwesekwa kweRate DT ku-EVnSteven, sizosebenzisa i-API yezulu ukuze sithole ukuthi nini izimo zokushisa zenzeka. Ngokubheka idatha yezulu ngesikhathi sangempela, uhlelo lokusebenza luzokwazi ukufaka umphumela ofanele wezintengo eziphindwe kabili ngezikhathi zokushisa. Isibonelo, uma izimo zokushisa ziqashelwa endaweni ethile, uhlelo lokusebenza luzokwenza umphumela ophakeme weRate DT, kuqinisekisa ukuthi isakhiwo sezintengo esifanele sisebenza ngezikhathi zokudinga okukhulu. Lapho izimo zezulu zibuya ejwayelekile, uhlelo lokusebenza luzobuyela ezintengo eziphansi ezijwayelekile.

Le ndlela eshintshashintshayo iqinisekisa ukuthi iRate DT isetshenziswa kahle ngokuya ngezimo zangempela zezulu, ukusiza abanikazi beziteshi ukuphatha izindleko zabo kahle ngenkathi behambisana nezakhiwo zezintengo zamakhasimende.

Sisebenza ngokuzikhandla ukufaka ukwesekwa kweRate DT kuhlobo oluzayo lwe-EVnSteven. Uma le msebenzi ibalulekile ezinqubweni zakho, sicela uxhumane nathi ku-rate-dt-dual-energy@evnsteven.app. Impendulo yakho ibalulekile ekusizeni ukuba sihlole le msebenzi futhi siqinisekise ukuthi le msebenzi ihlangabezana nezidingo zakho.

Izintela, ezifana ne-Value-Added Tax (VAT) noma i-Goods and Services Tax (GST), ngokuvamile zengezwa kumphumela ophelele weseshini yokushaja. I-EVnSteven ikuvumela ukuthi uphathe lezi zintela kalula ngokuhlinzeka ngezinkambu lapho ungakwazi ukusetha igama lentela, iphesenti, kanye ne-ID yakho yentela (uma kudingeka).

Uma kudingeka ukuthi uqoqe izintela ngokuya ngemithetho yasendaweni, ungakwazi ukusetha izilungiselelo ezifanele zentela ngaphakathi kohlelo lokusebenza. I-EVnSteven izobe isebenzisa ngokuzenzakalelayo intela kuzo zonke izeshini, iqinisekisa ukuthi ukukhokha kuhambisana. Lokhu kungabandakanya i-VAT, i-GST, noma ezinye izintela zendawo ezihlobene nezwe lakho.

Kulabo abangadingi ukuqoqa izintela, izinkambu zentela ziyazikhethela, futhi ungazishiya zingenalutho. Nokho, kubalulekile ukuhlole umnyango wezintela wendawo ukuze uqinisekise ukuhambisana nazo zonke izinqubo zentela ezisebenzayo. Ngokusebenzisa lezi zilungiselelo, i-EVnSteven ikusiza ukuthi uhlale uhambisana futhi ucacile ezintengweni zakho nasekubhaleni izintela.

Uma unazo izidingo ezithile zentela ezingahlanganiswa nezinketho zamanje zokulungisa, zizwe ukhululekile ukusithinta ukuze uthole usizo noma iziphakamiso.

Yebo, ukudala i-akhawunti kuyadingeka ukuze ufinyelele kuzo zonke izici ze-EVnSteven. Ukubhalisela i-akhawunti kulula—sebenzisa i-akhawunti yakho ye-Google noma ye-Apple ukuze ubhalise. Le nqubo ivikela igama lakho ne-imeyili yakho ukuze uthole ukufinyelela okusheshayo kumsebenzi wohlelo lokusebenza.

I-EVnSteven ikhipha isidingo se-password ezivamile. Esikhundleni salokho, ungene ngemvume usebenzisa izinkcukacha zakho ze-Google noma ze-Apple, okwenza inqubo yokungena ibe yinhle futhi iphephile. Akudingi ukuvuselela i-password—sebenzisa nje i-akhawunti yakho ye-Google noma ye-Apple.

I-EVnSteven ayihlelwanga ukusiza ukuthola iziteshi zokushaja zomphakathi. Esikhundleni salokho, igxile ekuphatheni izeshini zokushaja ezindaweni ezithile ezibhaliswe ngaphakathi kohlelo lokusebenza. Ukuze uthole iziteshi ezibhaliswe ku-EVnSteven, hamba kuthebhu ethi “Iziteshi Zokushaja” kuhlelo lokusebenza. Ungasesha isiteshi nge-ID yaso eyingqayizivele, ehlala iphrintiwe kumakhalekhukhwini wesiteshi okwenziwe kuhlelo lokusebenza.

Umakhalekhukhwini uphinde uhlanganise ne-QR code equkethe kokubili iwebhusayithi ye-EVnSteven kanye ne-ID yesiteshi. Uma umsebenzisi eskena i-QR code kodwa engakafaki uhlelo lokusebenza, uzodlulisela ekhasini lokulanda uhlelo lokusebenza. Uma uhlelo lokusebenza lungafakiwe, ukuskena i-QR code kuzovula uhlelo lokusebenza, kuvumela umsebenzisi ukuthi engeze isiteshi ezithakazelweni zakhe futhi aqale iseshini yokushaja.

Abanikazi beziteshi bangathuthukisa leli phuzu ngokungeza i-NFC tag engabizi kumakhalekhukhwini. Uma ithintwa, i-NFC tag iyenza umsebenzi ofanayo ne-QR code kodwa iphinde iqinisekise ukuba khona komsebenzisi lapho eqala futhi eyeka iseshini. Lokhu kusiza ukuqinisekisa ukuthi izimoto zishintshwa ngokushesha ngemva kokushaja, kuthuthukisa ukusetshenziswa nokwenzelwa imali kumnikazi wesiteshi.

Ukuze uthole iziteshi zokushaja zomphakathi, siphakamisa ukusebenzisa ama-app afana ne-PlugShare, angcono kakhulu kulokho okudingayo ukuthola iziteshi zokushaja zomphakathi. Abanikazi beziteshi bangabhalisela iziteshi zabo ku-PlugShare ukuze bathole abasebenzisi abaningi futhi bakhuphule ukubonakala.

Uma uhlangabezana nanoma yiziphi izinkinga zobuchwepheshe ngesikhathi usebenzisa i-EVnSteven, sicela uxhumane nethimba lethu lokwesekwa ku-support@evnsteven.app. Sikulungele ukukusiza nganoma yiziphi izinkinga noma imibuzo ongase ube nayo.

Siyazisa kakhulu impendulo yomsebenzisi neziphakamiso zokuthuthukisa i-EVnSteven. Ungabelana ngemibono yakho nge-“Feedback” button ngaphakathi kohlelo lokusebenza noma ngokusithumela i-imeyili ngqo ku-feedback@evnsteven.app. Impendulo yakho iyabongwa njalo!

Uma izindlu zakho noma isakhiwo sikhungathekile ngezinkinga zokulinganisa umthwalo, i-DCC Electric ingase ikwazi ukuhlinzeka ngesisombululo. Vakashela kuwebhusayithi yabo ku-DCCElectric.com ukuze uthole olunye ulwazi kanye nosizo olungase lutholakale ngezidingo zakho zokuphatha amandla.